Customer service is extremely important to us and we're here to answer your queries Monday - Friday 9am-6pm (UTC+2:00). Please read the FAQs below which may answer any of your questions.
Has my order been shipped out yet?
Do you ship Internationally:
NoTrend is based in Greece and only ships within Europe
My order is wrong or faulty.
Have you received my return?
Upon receipt of your return, we will send an email to advise your return has been received. Please allow up to 30 working days in busy periods for an exchange or refund to be processed.
Will you get this style back in stock?
We always try to restock bestselling styles. Unfortunately we can't guarantee if or when styles will come back into stock, and lead times on manufacturing can vary from a few days to a few weeks. Please note that small and medium sizes sell out very quickly. We recommend to purchase as soon as possible to avoid disappointment.
What is the fitting like on this style?
All size information can be found on our size guide page.
Are your payment gateways secure?
Shop with confidence as we use a payment gateway which is extremely secure and also provides customers with buyer protection.
Did my order payment go through?
Where is my order?
Can I cancel my order?
Unfortunately we are unable to cancel orders once payment has been made. However, you can return the parcel to us should you wish, and a full refund will be given.
I ordered the wrong colour/size
Order variations can be amended within 1 hour of payment on individual items as long as the new variation is available. We exchange all products excluding Hats, Swimwear and Pierced Jewellery (see Delivery and Returns) for hygiene purposes the exchange item must be unused in its original packaging.
Do you offer prepaid returns?
NoTrend do not currently offer prepaid returns labels. We recommend that you return your items via a tracked/recorded method so that you can track its whereabouts should there be a delay. (see Delivery and Returns)
How long will my refund take?
Please allow the NoTrend team up to 30 working days in busy periods to process your return & refund after it has been delivered to us. You will receive an email confirmation as soon as your refund has been processed. All refunds are issued through your original payment method.
We hope you love our collections as much as we do!
Thank you for shopping with NoTrend